Return & Refund Policy

Last Updated: [2026]

Thank you for shopping with [Gloweest].

We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

• You may return eligible items within 30 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase or your order number is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Digital products (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work to provide a replacement or a full refund where appropriate.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged. Please contact us to arrange an exchange.